Video conference bridge

Submitted by almaraz on Thu, 02/12/2009 - 1:13pm.

Hello 'noids.

I've been unable to connect with Texas Tech, either the law school or
main campus, for the first three weeks of a joint class (we have been
holding the class via Mediasite and a conference phone). When we call
them, we get either "no user responding" or it connects at zero kb with
no video. When they call us, we get a connected message but it just
continues to ring at their end. We were able to connect once in December
(thus we thought all was working fine) and once last week but at a very
low speed. Since then, we haven't been able to connect.

We have upgraded our Tandberg software to the latest version and their
site is updated as well. Today we ran a traceroute between sites. We can
get as far as Texas Tech before the signal is dropped. Texas Tech
doesn't get out of the Dallas area. Both of us can connect to other
sites including test sites.

All our troubleshooting is done by a vendor; I'm just a user/slight
techie on the system so I'm not sure where to go from here. The Texas
Tech people are very knowledgeable about their system but we are all
stymied by this problem.

We were wondering if any site might have a bridge that we could use to
go between the two of us? Texas Tech and we would both be open at 9:30am
Pacific time on Friday. Conversely, does anyone have any ideas other
than using a bridge?

Many thanks.

--
- Carla Almaraz
Head of Instructional Technology
almaraz@lclark.edu

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Video conference bridge
Submitted by almaraz on Thu, 02/12/2009 - 1:13pm.

Thank you Jamie, I'll look at this when I can get on the equipment.

- Carla

Butler, Jamie wrote:
> Hi Carla,
> I had some problems not too long ago getting a Polycom unit to talk to a LifeSize system. We disabled that and everything worked ok. Talking to other Polycom units wasn't a problem. However, it didn't work so well with the LifeSize equipment. In the end we found it was a setting on our Polycom used for legacy compatibility.
>
> Hope this helps.
>
> Jamie Butler
> Director of Information Technology
> UC Davis School of Law
> (530) 752-6012
> jebutler@ucdavis.edu
>
> UC Davis School of Law - 40 Years of Excellence, Leadership, and Community
>
>
> -----Original Message-----
> From: teknoids-bounces@ruckus.law.cornell.edu [mailto:teknoids-bounces@ruckus.law.cornell.edu] On Behalf Of Carla Almaraz
> Sent: Thursday, January 29, 2009 2:50 PM
> To: Teknoids
> Subject: [teknoids] Video conference bridge
>
> Hello 'noids.
>
> I've been unable to connect with Texas Tech, either the law school or
> main campus, for the first three weeks of a joint class (we have been
> holding the class via Mediasite and a conference phone). When we call
> them, we get either "no user responding" or it connects at zero kb with
> no video. When they call us, we get a connected message but it just
> continues to ring at their end. We were able to connect once in December
> (thus we thought all was working fine) and once last week but at a very
> low speed. Since then, we haven't been able to connect.
>
> We have upgraded our Tandberg software to the latest version and their
> site is updated as well. Today we ran a traceroute between sites. We can
> get as far as Texas Tech before the signal is dropped. Texas Tech
> doesn't get out of the Dallas area. Both of us can connect to other
> sites including test sites.
>
> All our troubleshooting is done by a vendor; I'm just a user/slight
> techie on the system so I'm not sure where to go from here. The Texas
> Tech people are very knowledgeable about their system but we are all
> stymied by this problem.
>
> We were wondering if any site might have a bridge that we could use to
> go between the two of us? Texas Tech and we would both be open at 9:30am
> Pacific time on Friday. Conversely, does anyone have any ideas other
> than using a bridge?
>
> Many thanks.
>
>

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