Video conference bridge

Submitted by almaraz on Thu, 02/12/2009 - 1:13pm.

Hello 'noids.

I've been unable to connect with Texas Tech, either the law school or
main campus, for the first three weeks of a joint class (we have been
holding the class via Mediasite and a conference phone). When we call
them, we get either "no user responding" or it connects at zero kb with
no video. When they call us, we get a connected message but it just
continues to ring at their end. We were able to connect once in December
(thus we thought all was working fine) and once last week but at a very
low speed. Since then, we haven't been able to connect.

We have upgraded our Tandberg software to the latest version and their
site is updated as well. Today we ran a traceroute between sites. We can
get as far as Texas Tech before the signal is dropped. Texas Tech
doesn't get out of the Dallas area. Both of us can connect to other
sites including test sites.

All our troubleshooting is done by a vendor; I'm just a user/slight
techie on the system so I'm not sure where to go from here. The Texas
Tech people are very knowledgeable about their system but we are all
stymied by this problem.

We were wondering if any site might have a bridge that we could use to
go between the two of us? Texas Tech and we would both be open at 9:30am
Pacific time on Friday. Conversely, does anyone have any ideas other
than using a bridge?

Many thanks.

--
- Carla Almaraz
Head of Instructional Technology
almaraz@lclark.edu

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Video conference bridge
Submitted by almaraz on Thu, 02/12/2009 - 1:13pm.

Thank you James. I know we tried connecting netmeeting to our equipment
a long time ago and were not successful (even when the equipment worked
fine) but I will try again. We were able to connect to Texas Tech using
a bridge today (thank you Gary!).
- Carla

Kent, James wrote:

For
testing:  You can connect to pc's running netmeeting to try to
eliminate the vc equipment.  Or connect one netmeeting to the vc on the
other end. 
 
But if you can't get a
good traceroute going, contact your upstream ISP and have them try or
submit a trouble ticket with them to solve.  Somewhere up the food
chain is the break.
 

...Jim Kent,
Network Operations Manager
Ave Maria School of Law
3475 Plymouth Road
Ann Arbor, Mi 48105-2550
jjkent@avemarialaw.edu
(734) 827-8085

From: Carla Almaraz
Sent: Thu 1/29/2009 5:50 PM
To: Teknoids
Subject: [teknoids] Video conference bridge

Hello 'noids.

I've been unable to connect with Texas Tech, either the law school or
main campus, for the first three weeks of a joint class (we have been
holding the class via Mediasite and a conference phone). When we call
them, we get either "no user responding" or it connects at zero kb with
no video. When they call us, we get a connected message but it just
continues to ring at their end. We were able to connect once in December
(thus we thought all was working fine) and once last week but at a very
low speed. Since then, we haven't been able to connect.

We have upgraded our Tandberg software to the latest version and their
site is updated as well. Today we ran a traceroute between sites. We can
get as far as Texas Tech before the signal is dropped. Texas Tech
doesn't get out of the Dallas area. Both of us can connect to other
sites including test sites.

All our troubleshooting is done by a vendor; I'm just a user/slight
techie on the system so I'm not sure where to go from here. The Texas
Tech people are very knowledgeable about their system but we are all
stymied by this problem.

We were wondering if any site might have a bridge that we could use to
go between the two of us? Texas Tech and we would both be open at 9:30am
Pacific time on Friday. Conversely, does anyone have any ideas other
than using a bridge?

Many thanks.

--
- Carla Almaraz
Head of Instructional Technology
almaraz@lclark.edu

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